Smaller property management companies are turning to new methods to cut costs and improve the tenant experience amid stepped-up competition, and shipping certain tasks overseas is beginning to play a role. As an amenities arms race rages, well-priced units and focusing more resources on customer service are key for small operators, according to panelists at Bisnow’s Chicago Property Management Summit at Loews Hotel Chicago last week. Offshoring some roles can help further those goals. One property management company, 33 Realty, has begun employing 25 workers out of its 150 total employees overseas in Mexico and the Philippines, Principal Drew Millard said. The offshore employees handle skilled roles such as accounts payable and receivable as… Read the full story here. |